Refund and Cancellation Policy – Medhya Fashion

This Refund and Cancellation Policy outlines the conditions under which customers can cancel their orders or seek refunds for products or services purchased through Medhya Fashion.

1. Order Cancellation

• Cancellations will only be considered if the request is made within 7 days of placing the order.

• Cancellation requests will not be entertained if the product:

  • Has already been shipped,

  • Is out for delivery,

  • Or is in the final stage of processing.

• In such cases, you may choose to reject the product at the time of delivery.

2. Non-Cancellable Items

• However, refund or replacement will be considered if the product delivered is of unsatisfactory quality or damaged.

3. Damaged / Defective Products

• If you receive a damaged or defective product, please report it within 7 days of delivery to our customer support team.

• Once we verify the issue with the seller/merchant, a suitable resolution will be provided—either a replacement or refund.

4. Product Not as Described

• If the product received is not as shown on the website or doesn't meet your expectations, please notify our customer support within 7 days of receiving it.

• Our team will review your complaint and take appropriate action.

5. Manufacturer Warranty Claims

• For products covered under manufacturer warranty, please contact the manufacturer directly for any repair, replacement, or service issues.

6. Refund Processing

• If a refund is approved by Medhya Fashion, it will be processed within 2 business days.

• Once processed, the amount will be credited to your original payment method within 1–7 business days, depending on your bank or payment provider.