Privacy Policy
1. Introduction
Welcome to MEDHYA FASHION. This Privacy Policy explains how MEDHYA FASHION and its affiliates ("MEDHYA", "we", "our", "us") collect, use, share, and protect your personal information when you use our website https://medhyafashion.mb.ms/ (the Platform).
By accessing our Platform, submitting your information, or using any of our services, you agree to this Privacy Policy, our Terms of Use, and all applicable laws of India relating to data protection and privacy. If you do not agree, please do not access or use the Platform.
We do not offer services outside India. All personal data will be stored and processed within India.
2. Information We Collect
We collect personal data when you interact with our Platform or services. This may include:
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Name, date of birth, address, phone number, email ID
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Identity and address proof documents
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Payment information (bank account, credit/debit card)
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Biometric data (e.g., facial features, if applicable and consented to)
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Your behavior and preferences on the Platform
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Transactional information on our or third-party platforms
You may choose not to provide certain data, but that may limit your access to specific features or services.
Note: If a third-party partner collects data directly from you, their privacy policies will apply. MEDHYA FASHION is not responsible for third-party privacy practices.
Important: We never ask for sensitive information like your banking PIN or password. If someone does, please report it to law enforcement immediately.
3. How We Use Your Data
We use your personal information to:
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Provide and manage services
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Process orders and transactions
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Improve customer experience
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Resolve disputes or troubleshoot problems
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Inform you about offers, services, and updates
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Prevent fraud and ensure security
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Conduct research, surveys, and marketing analysis
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Comply with legal obligations
You may opt-out of marketing communications at any time.
4. Sharing of Information
We may share your data with:
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Our group companies and affiliates
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Sellers, service providers, logistics partners, and payment processors
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Government or law enforcement agencies (as required by law)
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Third parties in connection with legal obligations or to enforce our Terms of Use
These entities may also contact you unless you opt-out of such communication.
5. Security Measures
We use reasonable security practices to safeguard your information. While we strive to protect your data, no internet transmission is 100% secure. Users are responsible for protecting their login credentials.
6. Data Retention and Deletion
You can delete your account via your profile or by contacting us. Deletion requests may be delayed if services are still pending (e.g., shipments, complaints). After deletion, access to the account is permanently removed.
We retain personal data only for as long as necessary or as required by law. Anonymized data may be retained for research or analytics purposes.
7. Your Rights
You may access, correct, or update your data through your account settings.
8. Consent
By using our Platform or submitting personal data, you consent to our use of your information as described in this Privacy Policy. If you provide information about others, you confirm that you have their permission.
You may withdraw your consent at any time by writing to our Grievance Officer (see below). Please mention “Withdrawal of consent for processing personal data” in your email subject line.
Note: Withdrawal of consent is not retrospective and may affect access to certain services.
9. Updates to This Policy
This Privacy Policy may change from time to time. Please check periodically. We may notify you of significant changes as required by law.
10. Grievance Officer
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact:
Name: Mr. Rahul Verma
Designation: Grievance Officer
Company: MEDHYA FASHION – A Unit of Sunil Enterprise
Address: E-150, Chipiyana Khurd Urf Tigri, Gautam Buddha Nagar, Uttar Pradesh, India
Phone: +91 95822 33820